Privacy Policy Effective Date: June 30, 2025

At Agneum, safeguarding your privacy is a cornerstone of our commitment to you. This Privacy Policy serves as a comprehensive declaration outlining precisely how we collect, utilize, store, and rigorously protect your personal information when you engage with our website, leverage our diverse services, or interact with our digital content. We are dedicated to transparent data practices and ensuring you have control over your information.

By accessing our website or utilizing any of our services, you explicitly acknowledge and consent to the collection, use, and processing of your information in strict accordance with the terms laid out in this policy. If you do not agree with any aspect of this policy, please refrain from using our services.

1. Information We Collect

We meticulously collect and securely store personal information through various channels and methods, ensuring that each collection serves a specific, legitimate purpose.

a. Information You Provide Directly This category encompasses information you voluntarily furnish to us through direct interactions, such as:

Contact Information: Your full name, email address, physical address, and phone number. This is primarily used for communication, service delivery, and support.

Business Information: Details pertaining to your business, including its name, industry sector, company size, and geographical location. This helps us tailor our services to your specific business needs.

Account and Profile Data: Information necessary to create and manage your Agneum account, such as usernames, passwords (encrypted), and preferences.

Payment and Billing Information: Financial details required for processing transactions, including credit card numbers, billing addresses, and other payment-related data. Please note that we utilize secure, PCI-compliant payment processors and do not store sensitive financial details directly on our servers.

Communication Content: The substance of your communications with us, including messages sent via contact forms, live chat functionalities, email correspondence, customer support tickets, and feedback surveys. This assists us in providing accurate support and improving our services.

User-Generated Content: Any content you create, upload, or submit to our services, such as reviews, comments, forum posts, or other contributions.

b. Information Collected Automatically When you navigate our website or use our services, certain information is automatically collected to enhance functionality, analyze performance, and ensure security. This may include:

Device and Usage Data: Your Internet Protocol (IP) address, unique device identifiers, operating system type and version, browser type and version, language settings, and screen resolution.

Website Interaction Data: Details of your Browse activity, including pages visited, the sequence of pages viewed, the time spent on each page, clickstream data, search queries, and interactions with website elements (e.g., buttons, forms).

Referral Information: The Uniform Resource Locators (URLs) that referred you to our website (e.g., from a search engine or another website).

Date and Time Stamps: The precise date and time of your visits and interactions.

c. Cookies and Tracking Technologies We employ cookies, pixels, web beacons, and similar tracking technologies for a variety of purposes to optimize your experience, analyze trends, and deliver relevant content.

What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the site owners.

Types of Cookies We Use and Their Purposes:

Strictly Necessary Cookies: These cookies are essential for the operation of our website and services. They enable core functionalities such as secure login, navigation, and access to secure areas. Without these cookies, our services cannot function properly.

Performance/Analytical Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, and if they receive error messages from web pages. This data is aggregated and anonymized to help us understand and improve the performance and design of our website and services. We use analytics tools (e.g., Google Analytics) for this purpose.

Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features. They can also be used to remember changes you have made to text size, fonts, and other customizable parts of web pages.

Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organizations, such as advertisers.

Your Choices Regarding Cookies: You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, please be aware that disabling cookies may prevent you from taking full advantage of the website and some features may not function correctly. For more information on how to manage cookies, please refer to your browser's help documentation or settings.

2. How We Use Your Information

The personal information we collect is utilized for a range of legitimate business purposes, all aimed at delivering and improving our services, enhancing your experience, and ensuring the security and integrity of our operations.

To Provide and Improve Our Services: This includes processing your transactions, fulfilling your service requests, and maintaining the functionality of our website and applications. We also use this data to identify areas for improvement and develop new features.

To Customize Your Experience: We use your information to personalize content, recommend relevant services, and present information in a way that is most meaningful to you.

To Respond to Inquiries and Offer Support: Your communication content allows us to address your questions, troubleshoot issues, and provide efficient and effective customer service.

To Send Service Updates and Marketing Communications: With your explicit consent where required (or based on legitimate interest for existing customers), we may send you important service announcements, updates about new features, promotional offers, newsletters, and educational content.

To Monitor Website Performance and User Behavior: We analyze aggregated and anonymized data to understand traffic patterns, identify technical issues, and optimize website loading times and navigation. This helps us ensure a smooth and efficient user experience.

To Prevent Fraud, Enforce Terms, and Ensure Security: We use collected information to detect and prevent fraudulent activities, enforce our Terms of Service, and safeguard the security and integrity of our systems, data, and users. This includes monitoring for suspicious activity and protecting against cyber threats.

For Internal Research and Development: We may use data for internal research, analytical purposes, and product development to understand user needs, assess the effectiveness of our offerings, and innovate.

3. Sharing Your Information

We deeply value your trust and want to assure you that we do not sell your personal information to third parties for monetary consideration. We may share your information only in specific circumstances and with trusted entities, under strict confidentiality agreements or as legally required.

a. Service Providers We engage a limited number of carefully selected third-party vendors and contractors to assist us in delivering our services. These may include:

Web Hosting Providers: For hosting our website and data.

Payment Processors: To securely handle payment transactions.

Email Communication Tools: For sending transactional and marketing emails.

Customer Relationship Management (CRM) Systems: To manage customer interactions and support.

Analytics Providers: To help us understand website usage and performance.

Cloud Storage Providers: For secure data storage.

These service providers are contractually obligated to protect your information and are only authorized to use it for the specific purposes for which we engage them. They are not permitted to use your personal information for their own purposes.

b. Legal Requirements We may disclose your information if we are legally compelled to do so by applicable law, regulation, court order, subpoena, governmental request, or other legal processes. This is done in good faith, believing that such action is necessary to comply with legal obligations or protect our rights, property, or safety, or the rights, property, or safety of others.

c. Business Transfers In the event that Agneum undergoes a merger, acquisition, asset sale, financing, reorganization, consolidation, bankruptcy, or similar transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, as well as any choices you may have regarding your information.

d. With Your Consent Beyond the scenarios described above, we may share your information with other third parties only when we have obtained your explicit consent to do so.

4. Legal Basis for Processing Your Information

For individuals protected by data protection laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), we rely on specific legal bases for processing your personal information.

Consent: We may process your data when you have given us clear, unambiguous consent for a specific purpose (e.g., signing up for marketing newsletters). You have the right to withdraw your consent at any time, where consent is the basis for processing.

Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., providing our services to you, processing payments).

Legal Obligation: Processing is necessary for compliance with a legal obligation to which Agneum is subject (e.g., tax laws, accounting requirements, responding to lawful requests from public authorities).

Vital Interests: Processing is necessary to protect your vital interests or the vital interests of another natural person (e.g., in a life-threatening emergency).

Public Interest/Official Authority: Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in Agneum (though this is less common for typical business operations).

Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Agneum or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data. Our legitimate interests include:

Improving, maintaining, and enhancing our services and website.

Preventing fraud and ensuring network and information security.

Sending relevant marketing communications to existing customers for similar products/services.

Responding to customer inquiries and providing support.

Performing analytics to understand user behavior and optimize our offerings.

5. Data Retention

We are committed to retaining your information only for as long as is necessary to fulfill the purposes for which it was collected, including:

Providing Services: To continue offering and maintaining your access to our services.

Complying with Legal Obligations: To meet our legal, accounting, or reporting requirements (e.g., tax records, financial audits).

Resolving Disputes: To resolve any potential disputes or enforce our agreements.

Enforcing Agreements: To uphold the terms of any contracts or agreements between you and Agneum.

Once your information is no longer required for these purposes, we implement secure deletion or anonymization procedures to ensure that your data cannot be identified or reconstructed. This may involve securely erasing digital files, shredding physical documents, or transforming data into an irreversible, non-identifiable format.

6. Data Security

We are dedicated to protecting your personal information and implement a robust array of technical and organizational measures to safeguard it from:

Unauthorized Access: Restricting access to personal data to authorized personnel only.

Disclosure: Preventing unauthorized sharing or leaking of your information.

Alteration: Protecting data from unauthorized modification or corruption.

Destruction: Guarding against accidental or malicious deletion of data.

Our security measures include, but are not limited to:

Encryption: Using industry-standard encryption (e.g., SSL/TLS) for data in transit and, where appropriate, encryption at rest for sensitive data.

Access Controls: Implementing strict role-based access controls to ensure that only personnel with a legitimate business need can access personal information.

Regular Security Audits and Vulnerability Assessments: Periodically testing our systems for vulnerabilities and potential security weaknesses.

Employee Training: Providing ongoing privacy and security training to our employees to ensure they understand their responsibilities in protecting personal data.

Incident Response Plan: Maintaining a comprehensive incident response plan to promptly address and mitigate any potential data breaches.

Physical Security Measures: Protecting our physical infrastructure where data is stored.

While we strive to use commercially acceptable means to protect your personal information, it's crucial to acknowledge that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. We encourage you to also take steps to protect your personal information, such as using strong, unique passwords and being cautious about sharing information online.

7. Your Rights and Choices

Depending on your geographical location and applicable data protection laws (such as GDPR for EU residents and CCPA/CPRA for California residents), you may possess a range of significant rights concerning your personal data. We are committed to facilitating the exercise of these rights.

Right to Access (Right to Know): You have the right to request confirmation as to whether or not your personal data is being processed, and, where that is the case, access to the personal data and certain information about the processing (e.g., categories of personal information collected, sources, business purpose for collection, categories of third parties with whom it's shared, and specific pieces of personal information collected).

Right to Rectification (Correction): You have the right to request the correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure (Right to Be Forgotten): In certain circumstances, you have the right to request the deletion or removal of your personal data when there is no compelling reason for its continued processing. This right is not absolute and may be subject to exceptions (e.g., legal obligations, exercising freedom of expression).

Right to Restrict Processing: You have the right to request that we limit the way we use your personal data in certain situations (e.g., if you contest the accuracy of the data, or if you object to processing based on legitimate interests).

Right to Object to Processing: You have the right to object to the processing of your personal data where we are relying on a legitimate interest as the legal basis for processing, or for direct marketing purposes.

Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller without hindrance from us, where technically feasible.

Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Right to Opt-Out of Sale/Sharing (California Residents): Under the CCPA/CPRA, you have the right to direct a business that sells or shares your personal information to third parties not to sell or share your personal information.

Right to Limit Use and Disclosure of Sensitive Personal Information (California Residents): You have the right to direct us to limit the use and disclosure of your sensitive personal information (e.g., social security number, financial account details, precise geolocation) to only that which is necessary to perform the services you requested.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge you different prices, or provide a different level or quality of services if you choose to exercise your rights.

Right to File a Complaint: You have the right to file a complaint with a data protection authority in your jurisdiction if you believe your rights have been violated.

To exercise any of these rights, please contact us at [email protected]. We may require you to verify your identity before fulfilling your request to ensure the security of your personal information. We will respond to your request in accordance with applicable data protection laws.

8. Marketing Communications

If you have chosen to opt-in to receive emails or text messages from us, we may send you:

Updates about services or features: Information regarding new functionalities, improvements, or changes to our offerings.

Promotions or special offers: Exclusive deals, discounts, or limited-time opportunities.

Educational content or blog updates: Valuable insights, industry news, or informative articles.

You retain full control over your marketing communication preferences. You may unsubscribe from marketing emails at any time by following the "unsubscribe" link provided in the footer of each email. For SMS marketing communications, you can typically opt-out by texting "STOP" to the number from which you received the message. Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages related to your account, services you have requested, or our ongoing business relationship.

9. Third-Party Links

Our website and services may contain links to third-party websites, applications, or tools that are not operated or controlled by Agneum. These links are provided for your convenience and information. Please be aware that we are not responsible for the privacy practices or the content of these third-party sites. We strongly encourage you to review the privacy policies of any third-party websites or services before providing them with your personal data, as their practices may differ from ours.

10. Children's Privacy

Our website and services are not directed to, and not intended for, individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13 without verifiable parental consent, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected].

11. Changes to This Privacy Policy and Your Rights to Know

We are committed to maintaining a transparent and up-to-date Privacy Policy. We may update this policy periodically to reflect changes in our data practices, applicable laws, or technological advancements.

Notification of Changes: We will notify you of any significant or material changes to this policy by prominently posting the revised policy on this page, updating the "Effective Date" at the top of the policy, and, where appropriate, providing more direct notification (e.g., email notification, prominent website banner).

Reviewing Changes: We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this policy will constitute your acceptance of such changes.

Your Right to Know About Changes: In line with data protection principles, you have the right to be informed about how your data is being used. When significant changes are made to our data processing activities, particularly those that may affect your rights or the purposes for which your data is processed, we will ensure these changes are clearly communicated to you.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data handling practices, or to exercise your privacy rights, please do not hesitate to contact us. We are here to assist you.

Agneum Email:

[email protected]

Phone: 336-389-8505