Today more than ever a strong digital presence is vital for SMBs—87% now rely on digital marketing to stay competitive, with 96% leveraging social media and 81% of shoppers researching online before making purchases. It boosts discovery, optimizes appointment bookings, improves communication, and ultimately drives revenue and profitability.

Outsourced CRM management (like Agneum) delivers measurable efficiencies:

CRM users report up to a 300% increase in lead conversion.

47% growth in customer retention and satisfaction.

A return of $5.60–$8.71 for every $1 invested in CRM systems.

Lead-generation costs reduced by up to 23%, and marketing expenses cut by as much as 20%.

By outsourcing CRM, SMBs avoid the overhead of managing multiple platforms and internal personnel—replacing them with one unified system that delivers ROI comparable to or greater than a full-time marketer, but at a significantly lower cost.

A dedicated digital growth team (like Agneum) transforms results through:

Up to 75% of SMBs now use two or more marketing channels, and 59% use social media to increase engagement.

38% of SMBs have adopted AI for marketing and customer support, saving over 40 minutes per week and up to $5,000 annually.

27% of SMBs fail to consistently follow up with customers—automated solutions ensure timely communication and capture repeat business.

A specialized external team ensures:Strategic brand positioning using SEO, PPC, and SMM—all tracked and optimized.

AI-powered systems that generate leads efficiently and cost-effectively.

Expert-driven reputation management and ongoing performance optimization.

This allows Small Business owners to fully focus on core operations—while their digital presence is actively and professionally managed.

Why this matters to you:

Scale smarter: Build community and loyalty—boosting long-term customer value.

Save time & money: Outsourced CRM and marketing that delivers measurable ROI.

Stay competitive: Leverage AI and digital tactics without the learning curve.

Focus on what matters: Let experts handle the complexity so you can run your business.

Partner with Agneum and unlock your brand’s growth with smart, data-driven marketing built for the modern business landscape.

​

Sources​

“2025 Verizon Small Business Tech Report.” Lifewire, https://www.lifewire.com/verizon-small-business-tech-report-11739509.

“What Percentage of Small Businesses Use Digital Marketing in 2025?” Your Marketing Coach, https://your-marketing-coach.com/post/what-percentage-of-small-businesses-use-digital-marketing-in-2025.

“CRM Statistics That Matter in 2024.” LinkPoint360, https://www.linkpoint360.com/crm-statistics/.

“The Top 50 CRM Statistics for 2024.” Pipeline CRM, https://pipelinecrm.com/blog/crm-statistics/.

“CRM Industry Statistics 2024.” WiFi Talents, https://wifitalents.com/statistic/crm-industry/.

“SME Marketing in the U.S.” Statista, https://www.statista.com/topics/4272/sme-marketing-in-the-us/.

“38% of SMBs Use AI to Save Time and Cut Costs.” Search Engine Land, https://searchengineland.com/smbs-using-ai-save-time-money-433929.

“2024 Multi-Channel Marketing Trends.” MarketingCharts, https://www.marketingcharts.com/customer-centric/customer-experience-231558.

Reddit discussions on small business marketing and CRM (example thread): https://www.reddit.com/r/smallbusiness/comments/1g4929q/how_important_is_a_digital_marketing_strategy/.

“Small Business Digital Strategy Trends.” MarketGoo Blog, https://www.marketgoo.com/blog/why-small-businesses-need-digital-marketing/.